Refund and Returns Policy

Cancellation & Refund Policy

Diventures Club

Last updated: 27.12.2025

1. Scope of This Policy

This Cancellation & Refund Policy applies to all bookings made through Diventures Club, operated by Diventures Magazine LTD (United Kingdom).

By making a booking on the Platform, the customer confirms acceptance of this Policy, which forms an integral part of the Terms & Conditions.

Diventures Club operates as an online marketplace and payment intermediary and does not provide diving services directly.

2. Definitions

For the purpose of this Policy, the following definitions apply:

• Service Start Date: The first scheduled day of the diving trip or diving course
• Platform Fee: Diventures Club commission and payment processing fees (non-refundable)
• Provider Share: The portion of the booking amount payable to the service provider
• Customer Arrival: The physical arrival of the customer at the provider’s location
• Course Materials & Registration Fees: Costs related to digital learning materials, manuals, certification processing, and registration with a recognized diving organization (e.g. PADI, SSI, SDI), once issued or activated

3. Customer-Initiated Cancellations (General Services)

3.1 Cancellation More Than 7 Days Before Service Start

Refund Amount:

• ✅ 75% refund to the customer
• ❌ 25% non-refundable

3.2 Cancellation Between 3 and 7 Days Before Service Start

Refund Amount:

• ✅ 50% refund to the customer
• ❌ 50% non-refundable

3.3 Cancellation Less Than 72 Hours Before Service Start

Refund Amount:

• ❌ No refund

3.4 No-Show by Customer

Refund Amount:

• ❌ No refund

Failure to attend without prior cancellation is treated as full forfeiture of the booking.

4. Special Conditions for Diving Courses

(Very Important)

4.1 Course Materials & Training Organization Registration

For diving courses, once course materials or training organization registration have been issued or activated:

• The cost of course materials and registration fees is non-refundable
• This applies regardless of the cancellation reason or timing

These costs may include:

• Digital learning materials
• Online theory access
• Student registration with a diving organization
• Certification processing fees

4.2 Course Cancellation by Customer (At Any Time)

If a customer cancels a diving course for any reason or at any time, the refund will be calculated as follows:

Refund Amount:

• Refund = Total booking amount
  minus
  • Platform Fee (non-refundable)
  • Course materials & registration fees (non-refundable)
  • Any delivered or partially completed training

4.3 Use of Course Materials After Cancellation

If course materials or registration have already been issued:

• The customer retains access to online materials
• The customer may use the materials or registration later, subject to:
  • The rules of the selected diving organization
  • The policies of the issuing provider or training agency

Diventures Club does not control the validity period or reuse conditions of training agency materials.

5. Provider-Initiated Cancellations

5.1 Provider Cancels Before Service Start

Customer may choose:

• ✅ 100% refund, or
• ✅ Rebooking with an alternative provider in the same area at no additional platform fee

5.2 Provider Cancels After Customer Arrival

Refund Amount:

• ✅ Pro-rated refund for undelivered services only
• ❌ No refund for services already delivered

Diventures Club may withhold or adjust provider payouts accordingly.

6. Provider Replacement or Referral

If a provider:

• Declines a booking
• Cancels a confirmed service
• Becomes unavailable
• Closes operations

Diventures Club may propose a replacement provider.

If the customer accepts the replacement:

• Booking continues
• No refund issued

If the customer declines the replacement:

• ✅ 100% refund, minus non-recoverable processing fees (if applicable)

7. Partial Service Completion

7.1 Diving Trips

• Refunds apply only to unused dive days
• Completed dives are non-refundable

7.2 Diving Courses

• Refunds apply only to undelivered course days
• Course materials, registration, and completed training are non-refundable

8. Dispute-Based Refunds

8.1 Dispute Window (Strict)

• Diving trips: within 5 days from the first dive day
• Diving courses: within 5 days from the first course day

8.2 Valid Dispute Grounds

• Service not delivered
• Provider no-show
• Serious misrepresentation
• Verified safety violations

Refund Amount:

• Up to 100%, depending on investigation outcome

Provider payouts may be withheld during dispute resolution.

9. Force Majeure Events

Examples include:

• Severe weather
• Government or port authority restrictions
• Natural disasters
• Sea or port closures

Refund Policy:

• ❌ No guaranteed refund

Possible outcomes (case by case):

• Partial refund
• Credit
• Rebooking

10. Payment Processing & Currency

• All payments and refunds are processed in USD
• Currency exchange differences are non-refundable
• Stripe processing fees are non-refundable

11. Abuse & Chargebacks

If a customer:

• Files a chargeback without contacting support, or
• Repeatedly abuses refund requests

Diventures Club may:

• Deny refunds
• Suspend or terminate the account

12. Summary Table

13. Contact

For cancellation or refund inquiries:

📧 club@diventureshub.com