Service Provider Code of Conduct
Diventures Club
Last updated: 27.12.2025
1. Purpose
This Code of Conduct defines the professional, ethical, and operational standards required of all service providers listed on Diventures Club.
Compliance with this Code is mandatory for:
- Dive Centers
- Freelance Technical Instructors
- Freelance Scuba Instructors
- Freelance Divemasters (Dive Guides)
- Commercial Diving Schools
Failure to comply may result in suspension or termination from the Platform.
2. Professional Standards
Service providers must:
- Act professionally and respectfully at all times
- Communicate clearly and honestly with customers
- Provide services as described in listings
- Maintain punctuality and reliability
- Avoid misleading or deceptive practices
Any form of harassment, discrimination, or abusive behavior is strictly prohibited.
3. Safety & Responsibility
Providers must:
- Follow recognized diving safety standards
- Conduct proper briefings before activities
- Ensure equipment is safe, functional, and suitable
- Monitor environmental and weather conditions
- Cancel or modify activities if safety is compromised
Safety decisions must always take precedence over commercial considerations.
4. Certifications, Licensing & Insurance
Providers are required to:
- Maintain valid certifications appropriate to the services offered
- Hold all required licenses and permits
- Maintain adequate insurance coverage
- Ensure staff qualifications are current and verifiable
Providers must supply documentation upon request.
5. Accuracy of Listings
Providers must ensure that:
- Service descriptions are accurate
- Prices are transparent and complete
- Availability is up to date
- Images and media reflect actual services
Misrepresentation may lead to immediate suspension.
6. Booking & Cancellation Conduct
Providers must:
- Respond to booking requests in a timely manner
- Honor confirmed bookings
- Avoid unnecessary cancellations
- Notify Diventures Club immediately if a cancellation is unavoidable
Repeated cancellations or declines may affect listing visibility or result in removal.
7. Customer Experience
Providers must:
- Treat customers fairly and respectfully
- Avoid pressuring customers into additional purchases
- Respect customer privacy and personal data
- Address concerns professionally and promptly
Customer complaints will be monitored and reviewed.
8. Payment & Platform Integrity
Providers must:
- Use the Platform for all bookings and payments
- Not request or accept off-platform payments for Platform bookings
- Respect payout structures and timelines
- Cooperate in disputes, refunds, and chargebacks
Circumventing the Platform may result in permanent removal.
9. Ethical & Legal Compliance
Providers must:
- Comply with all applicable laws and regulations
- Operate within local and international legal frameworks
- Avoid illegal, unsafe, or unethical practices
Any unlawful activity will result in immediate termination.
10. Environmental Responsibility
Providers are encouraged to:
- Follow responsible diving practices
- Avoid damage to marine life and ecosystems
- Educate customers on sustainable behavior
- Comply with local conservation regulations
Environmental negligence may affect provider status.
11. Confidentiality & Data Protection
Providers must:
- Protect customer data
- Use personal information only for service fulfillment
- Avoid sharing or misusing data
Data misuse is grounds for termination.
12. Monitoring & Enforcement
Diventures Club reserves the right to:
- Monitor provider performance
- Investigate complaints or reports
- Suspend or terminate providers for violations
- Remove listings without prior notice in serious cases
Decisions are made in the best interest of platform integrity and safety.
13. Relationship to Other Agreements
This Code of Conduct forms an integral part of:
In case of conflict, the Provider Agreement shall prevail.
14. Amendments
Diventures Club may update this Code of Conduct from time to time.
Continued participation on the Platform constitutes acceptance of the revised Code.
15. Acceptance
By registering or continuing to operate as a service provider on Diventures Club, you confirm that you:
- Have read and understood this Code of Conduct
- Agree to comply with its requirements